Terms & Conditions
1. Quality Assurance
We want to give you the best possible experience and service to ensure that you return over and over again. If you’re not happy with the products, please let us know immediately at firstname.lastname@example.org and we will look to put things right as quick as possible.
2. The Contract Between Us
A full payment must be received for the products that you order before your order can be accepted. Once payment has been received, an email will be sent confirming that we have received your order. This will be sent to the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
Any offers we make are designed to be used independently and are not available in conjunction with any other offer.
4. Cancellation by us
We reserve the right to cancel the contract between us if:
We have insufficient stock to deliver the products you have ordered. If this is the case, we will contact you to advise of an availability date or to offer you a substitute product;
We do not deliver to your area; or
One or more of the products you ordered was listed at an incorrect price due to a typographical error.
If we do cancel your contract, we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
5. Delivery of products to you
We will deliver the products ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to provide us with accurate delivery address details. We will not check or verify addresses.
An email will be sent confirming that we have received your order. This will be sent to the email address you provide in your order form.
You will become the owner of the products you have ordered when they have been delivered to you or at the point of collection from store. Once products have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Free Delivery offer is not valid in conjunction with any other offer. Free Delivery applies to one address per order for standard delivery if the total basket price is £50 pre delivery fee.
If the products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, or if you do not receive the products ordered, we shall have no liability to you other than as set out below.
If you notify a problem to us under this clause, our only obligation will be:
To make good any shortage or non-delivery;
To supply and deliver substitute products if your original choice cannot be delivered for any reason;
To replace any products that are damaged or defective; or
To refund to you the amount paid by you for the products in question in whatever way we choose.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question.
House of Mallow, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase products from our site. The importation or exportation of certain products to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the products you purchase.
Notwithstanding the foregoing, nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
8. Intellectual Property
The content of this website is protected by copyright, trademarks, database right and other intellectual property rights. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on this website without written permission from a representative of House of Mallow.
Your Use of this Website
You may not use this website for any of the following purposes:
Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material or otherwise breaching any laws;
Transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or codes of practice;
Interfering with any other person’s use or enjoyment of the website; or
Making, transmitting or storing electronic copies of materials protected by copyright or other intellectual property right without the proper permission.
You will be responsible for our losses and costs resulting from your breach.
10. Third party rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
11. Governing law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
12. Entire Agreement
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at
These terms and conditions were created on the 19th January 2021.